Beyond regular maintenance, we also offer deep‑clean / drain‑and‑clean services that is scheduled with your membership. These include:

• Fully draining and refilling the pond (when needed)

• Removing accumulated sludge, muck, and organic debris from the bottom or hidden areas

• Cleaning and power‑washing rocks, liners, waterfalls and streambeds

• Temporary relocation of fish (if needed), with careful holding and re‑introduction

• Cleaning and vacuuming skimmers, BioFalls, or other filtration equipment

• Inspecting lighting, pumps, plumbing, and other mechanical systems

• Plant care: trimming, dividing, removing dead material

• Water‑quality check and re‑balancing before re‑filling

• A full service summary + recommendations for any needed repairs or upgrades

This type of overhaul is ideal if your pond hasn’t been maintained in a while, shows heavy sludge / algae / plant overgrowth, or before the start of a new season.

• We’ll assess your pond initially to recommend a plan based on size, complexity, and your needs.

• For spring start‑ups or seasonal transitions (spring opening, fall shut‑down), we’ll schedule clean‑outs or check‑ups as needed.

• Regular maintenance visits occur at the agreed-upon frequency (monthly / bi‑weekly / weekly depending on plan).

• Billing is handled on a schedule (annual or monthly), with transparent invoices.

• If you cancel or want to change plan levels, you can — we’re flexible and adaptive.

To keep our packages affordable and fair, some items may be considered extras or “out of scope,” unless you explicitly add them:

• Major equipment replacement (pumps, liners, large filters)

• Large scale repairs or renovation work

• Fish purchase, heavy restocking, or major plant overhauls

• Frequent emergency call‑outs (outside standard maintenance schedule) unless covered under premium plan or add‑on

• Water feature deeper than a certain depth (if beyond typical maintenance scope — may require special pricing)

• Situations where a pond hasn’t been maintained for multiple years (will require deep clean, inspection, possible surcharge)

• Consistency & Prevention: Regular maintenance keeps your pond ecosystem balanced - fewer algae blooms, healthier fish/plants, less risk of shock or filter failures.

• Cost‑effective: Packages spread the cost and usually work out cheaper than repeated one‑off services, especially when factoring in seasonal clean‑outs.

• Convenience: From scheduling to billing to service - we handle it all. You don’t need to remember when to clean filters, test water, or dose bacteria.

• Peace of Mind: Seasonal shifts, water chemistry, plant growth, fish health - we monitor it all. You get a healthy pond without the stress or time commitment.

Q: How do I know which plan is right for my pond?
A: We review your pond’s size, water volume, fish and plant load, and your desired level of maintenance. Based on that, we recommend a plan that balances upkeep with cost.

Q: Are deep cleans or seasonal shutdowns included?
A: Yes, all plans include a spring clean up and fall shutdown. Exploratory drain & cleans will be added as an additional expense to each plan.

Q: What if I need emergency help - pump failure, algae bloom, leaks?
A: Premium plan holders get priority scheduling and we offer emergency service calls. For others, we will do our best to accommodate at our soonest availability - extra labor/material charges may apply.

Q: How is pricing determined?
A: Pricing depends on pond size, maintenance frequency, complexity (fish load, plants, equipment), and any add-ons.